Privacy Policy

Privacy Policy and Personal Data Protection

Last updated: 12 October 2026

This Privacy Policy explains how honey.az collects, uses, stores and protects information when you visit the website or place an order. The website is operated by I'M HONEY LLC. By using the website, you acknowledge that you have read this Policy. Where required by applicable law, separate consent for data processing will be requested.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • first and last name;
  • phone number and email address, if provided;
  • delivery address and information required to fulfil the order;
  • ordered products, order amount, payment method and payment status;
  • messages and enquiries you send to us;
  • your cookie settings and analytics consent preferences.

With your consent, we may use Google Analytics to understand how the website is used. Analytics data may include pages viewed, interactions with the website, referral source, browser and device information, approximate location and cookie identifiers.

2. How We Use Information

We use information for the following purposes:

  • receiving, preparing and fulfilling orders;
  • verifying payments and contacting customers about their orders;
  • arranging delivery;
  • responding to customer enquiries;
  • improving website functionality, security and usability;
  • complying with applicable legal obligations.

Google Analytics is used to review website performance and usage statistics. We do not display advertising on the website and do not use these analytics data for our own advertising targeting or advertising mailing campaigns.

3. Who May Receive Information

We do not sell personal information or rent it to others. However, information necessary to process payments, fulfil orders and operate the website may be provided to the following service providers:

  • CIBPAY — to process online bank-card payments;
  • Wolt and postal/delivery services — to deliver orders;
  • Google Analytics — to process analytics information about website usage.

Only information necessary for the relevant service should be provided to these providers. Information may also be disclosed to competent public authorities where required by law.

4. Payment Information

Online bank-card payments are processed through CIBPAY. Payment details may be handled by the payment service itself. The website is not intended to collect and separately store customers’ full bank-card details. We may use transaction references and payment-status information needed to confirm and fulfil an order.

Payment processing and the handling of payment data are also subject to CIBPAY’s applicable terms.

5. Cookies and Google Analytics

Essential technical tools may be used to operate core website functions. We use Google Analytics to measure website traffic and understand how visitors use the site. Analytics cookies and related technologies should be activated only after the required consent has been provided through the website’s cookie-consent mechanism.

You can change or withdraw your consent through the website’s cookie settings. You can also restrict cookies through your browser settings, although doing so may affect some website functions.

For more information about Google’s processing of information, please see the Google Privacy Policy.

6. Data Retention and Security

Information is retained for as long as necessary to fulfil orders, respond to enquiries and meet legal obligations. When retention is no longer necessary, information may be deleted or anonymised in accordance with applicable requirements.

We take appropriate organisational and technical measures to protect information against unauthorised access, loss or alteration. However, absolute security of information transmitted over the internet cannot be guaranteed.

7. Your Rights

Under the applicable laws of the Republic of Azerbaijan, you may request information about your personal data, ask for inaccurate data to be corrected and, where legally permitted, request deletion or restriction of processing. You may also withdraw consent where processing is based on consent.

Some information may need to be retained where necessary for order records, accounting or other legal obligations.

8. Contact

For questions or requests relating to privacy and personal data, please contact:

I'M HONEY LLC

Email: imhoney@honey.az

Phone: +994 50 266 88 96

9. Applicable Law

This Policy is applied subject to the applicable laws of the Republic of Azerbaijan, including the Law on Personal Data.